Insurance claim body shop in Tulsa
Step by step, start to finish.
We accept all major insurers, deal with the adjuster directly and write the supplements, so the claim keeps moving and you always know where it stands.
An accident is stressful enough without having to learn how insurance works on the fly. Here is how a claim runs at Daviel's, from the first phone call to the day you pick the car up, along with the two things insurers do not always explain: that the choice of shop is yours, and what happens when the first estimate comes in too low.
You choose the shop, not the insurer
In Oklahoma the choice of repair shop is yours. An insurer can recommend a shop from its network, and many will, but it cannot require you to use it. If you would rather have us do the work, tell the adjuster the car is going to Daviel's and give them our phone number.
A recommendation is an offer, not a requirement, and you do not need a reason to turn it down. We accept all major insurers and stay open about cost and timing from the first call.
Your claim, step by step
- 1Make sure everyone is safe, then get the details. Take photos of both cars, get the other driver's name, insurance and plate number, and write down the police report number if officers came out.
- 2Report the claim and get a claim number. Call your insurance company or use its app. If the other driver was at fault, the claim may go through their insurer instead. Not sure which way to go? Call us and we will talk it through.
- 3Tell the insurer the car is coming to Daviel's. Give the adjuster our name and number, and give us your claim number.
- 4Get a free written estimate. Walk in with no appointment, or text us photos to get started. We write up everything we can see.
- 5The insurer reviews the damage. An adjuster or appraiser looks at the car or at photos and writes or approves an estimate. From here we deal with them directly.
- 6We repair the car and write supplements as needed. When the damaged parts come off and we find more, we document it and send a supplement to the insurer for approval. We keep you updated along the way.
- 7Post-repair inspection, then pickup. We check the repair over before we call you, then walk around the car with you. You pay your deductible, if your claim has one, and the insurer pays the rest of the approved repair.
Supplements: when the first estimate is too low
The first estimate on a claim is written from the outside of the car. Nobody can see a cracked bracket behind a bumper cover or a bent support behind a fender until those parts come off. When we take the car apart and find damage that was not on the first estimate, it goes on a supplement: a documented request to the insurer, with photos, to add that damage to the claim.
Supplements are a normal part of collision repair, not a sign that something went wrong, and you do not have to write them or argue them. We do. We advocate for you and document the damage, but we cannot guarantee what an insurance company will pay.
What to bring
- Your claim number and the name of your insurance company
- Your adjuster's name and phone number, if one has been assigned
- The insurer's estimate, if they have already written one
- The other driver's information and the police report number, if you have them
- Your photos of the damage, if you are starting by text or email
Missing some of it? Come in or call anyway. We can start from scratch.
Hablamos Español
If you would rather go through your claim in Spanish, you can. We will explain each step, and what the insurer is asking for, in Spanish.
No claim? That is fine too.
Plenty of repairs never touch an insurance company, either because the damage sits under the deductible or because you would rather not file. We price those the same way, in writing, up front. If the number is more than you want to pay at once, we are a Snap Finance approved shop.